An MX Record (Mail Exchange Record) tells the internet which mail server should receive emails for your domain. If you want to use professional email addresses like info@yourdomain.com, the correct MX records are essential.
Without valid MX records, incoming email may fail or be delivered to the wrong server.
Use MX records when you want to:
Set up business email on your domain
Use email hosting such as cPanel email, Google Workspace, Microsoft 365, Zoho Mail, etc.
Move email service to another provider
Receive emails reliably on your domain
Collect the MX details from your email provider. Usually they provide:
Mail server hostname (example: mail.yourdomain.com)Priority (example: 10, 20, 30)Example:
Priority | Mail Server |
|---|---|
10 | mail.examplehost.com |
Some providers give multiple MX records.
Log in to your Govaio client area
Go to Domains
Select the domain you want to manage
Open DNS Management or Manage DNS Zone
Click Add Record
Choose MX Record
Enter the required details
Field | Value |
|---|---|
Type | MX |
Name / Host | @ |
Mail Server / Value | mail.examplehost.com |
Priority | 10 |
TTL | Default / 3600 |
Click Save Changes
Type | Host | Priority | Value |
|---|---|---|---|
MX | @ | 10 | mail.yourdomain.com |
Type | Host | Priority | Value |
|---|---|---|---|
MX | @ | 10 | mx1.provider.com |
MX | @ | 20 | mx2.provider.com |
Lower number = higher priority
MX records must point to a hostname, not directly to an IP address
The hostname should usually have an A Record or AAAA Record
Remove old conflicting MX records when switching providers
Keep SPF, DKIM, and DMARC updated for better email delivery
DNS changes usually start updating quickly, but full propagation may take:
A few minutes to begin
Up to 24 hours globally
Sometimes faster depending on TTL
Possible reasons:
Wrong MX hostname entered
Old MX records still active
Mail server not configured
DNS propagation still in progress
Possible reasons:
Old MX records not removed
Cached DNS records
Multiple MX entries with wrong priority
Priority | Value |
|---|---|
10 | mail.yourdomain.com |
Priority | Value |
|---|---|
1 | ASPMX.L.GOOGLE.COM |
5 | ALT1.ASPMX.L.GOOGLE.COM |
5 | ALT2.ASPMX.L.GOOGLE.COM |
10 | ALT3.ASPMX.L.GOOGLE.COM |
10 | ALT4.ASPMX.L.GOOGLE.COM |
Usually provided individually for your domain setup.
If you are unsure which MX records to use, contact support@govaio.com with:
Your domain name
Email provider name
MX details received from provider
Govaio Support will help you configure your email DNS correctly.