How to Add an SRV Record ?

An SRV Record (Service Record) is a DNS record used to tell devices which server provides a specific service, on which port, and with what priority/weight. It is commonly used for services like VoIP, Microsoft 365/Teams, SIP, XMPP, Minecraft, LDAP, and other applications.

Unlike A or CNAME records, SRV records include service and port information.

What an SRV Record Is Used For

Use an SRV record when you want to:

• Configure SIP / VoIP phone systems

• Set up Microsoft 365 / Skype / Teams services

• Configure XMPP / Jabber chat services

• Point game servers like Minecraft

• Define service discovery for internal apps

Before You Start

Get these details from your service provider:

• Service name (example: _sip, _xmpp-client)

• Protocol (_tcp or _udp)

• Priority

• Weight

• Port

• Target hostname

Example:

• Service: _sip

• Protocol: _tcp

• Priority: 10

• Weight: 5

• Port: 5060

• Target: sip.provider.com

How to Add an SRV Record at Govaio

1. Log in to your Govaio client area

2. Go to Domains

3. Select the domain you want to manage

4. Open DNS Management or Manage DNS Zone

5. Click Add Record

6. Choose SRV Record

7. Enter the record details

Example Fields

8. Click Save Changes

Example SRV Records

How Priority and Weight Work

Priority

• Lower number = higher priority

• Server with lowest priority is tried first

Weight

• Used when multiple records share same priority

• Higher weight gets more traffic preference

Important Notes

• Target must be a hostname, not an IP address

• The target hostname should have an A or AAAA record

• Service and protocol usually begin with underscores (_)

• Enter values exactly as provided by your service provider

How Long Does It Take?

DNS changes usually begin quickly, but full propagation may take:

• A few minutes to begin

• Up to 24 hours globally

• Sometimes faster depending on TTL

Common Problems

Service Not Connecting

Possible reasons:

• Wrong port number

• Incorrect target hostname

• Wrong priority or weight

• DNS propagation still in progress

Login / Auto Discovery Failure

Possible reasons:

• Missing SRV record

• Wrong service/protocol name

• Target server not configured

Best Practice

Only add SRV records when specifically required by your provider. They are mostly used for specialized services, not standard websites.

Need Help?

If you are unsure which SRV values to use, contact support@govaio.com with:

• Your domain name

• Service provider name

• Full SRV record details

Govaio Support will help you configure it correctly.