How to Create FTP Account

Introduction

FTP (File Transfer Protocol) allows you to upload, download, and manage website files between your computer and hosting server.

Creating an FTP account helps you:

• Upload website files

• Manage folders remotely

• Give developers limited file access

• Connect using FTP software like FileZilla or WinSCP

What You Need Before Creating FTP Account

Before starting, ensure you have:

• An active hosting account

• cPanel access

• Domain connected to hosting

Step 1: Log in to cPanel

Open your cPanel login URL:

https://yourdomain.com:2083

or access through:

https://my.govaio.com/login

Enter your cPanel username and password.

Step 2: Open FTP Accounts

After logging in:

1. Go to the Files section

2. Click FTP Accounts

Step 3: Create New FTP Account

Fill in the required details.

FTP Login Username

Enter desired FTP username.

Example:

developer

Your full FTP username may become:

developer@yourdomain.com

Select Domain

Choose the domain associated with the FTP account.

Example:

yourdomain.com

Set FTP Password

Create a strong password.

Recommended:

• Uppercase letters

• Lowercase letters

• Numbers

• Special characters

Example:

StrongPassword@123

Always use strong passwords for security.

Set FTP Directory

Choose which folder the FTP account can access.

Full Website Access

For complete website access:

public_html

Limited Folder Access

Example:

public_html/images

This restricts access only to the images folder.

Set Storage Quota

You can choose:

• Unlimited

• Limited storage size

Example:

2048 MB

Step 4: Click Create FTP Account

Click:

Create FTP Account

Your FTP account is now ready.

How to Connect Using FTP Software

Popular FTP clients:

• FileZilla

• WinSCP

• Cyberduck

FTP Connection Settings

Use the following settings:

Secure FTP (Recommended)

For better security, use:

• FTPS

• SFTP (if available)

Example FTP Configuration

How to Upload Files via FTP

1. Connect using FTP software

2. Open remote folder:

public_html

3. Drag and drop files from your computer

Common FTP Folder Structure

How to Change FTP Password

1. Open FTP Accounts

2. Locate account

3. Click Change Password

4. Save changes

How to Delete FTP Account

1. Open FTP Accounts

2. Locate account

3. Click Delete

4. Choose:

   • Delete account only

   • Delete account + files

Common FTP Errors & Solutions

1. Authentication Failed

Cause:

Incorrect username or password.

Solution:

• Verify login credentials

• Reset FTP password

2. Connection Timeout

Cause:

Firewall or incorrect host.

Solution:

• Verify hostname

• Check internet connection

• Allow FTP in firewall

3. Permission Denied

Cause:

Folder access restrictions.

Solution:

• Verify FTP directory permissions

• Contact hosting administrator

4. Unable to Upload Files

Cause:

Disk quota exceeded or permissions issue.

Solution:

• Increase quota

• Verify folder permissions

Recommended File Permissions

Security Recommendations

• Use strong FTP passwords

• Avoid sharing FTP credentials

• Use FTPS/SFTP whenever possible

• Remove unused FTP accounts

• Restrict FTP access to required folders only

Frequently Asked Questions (FAQ)

Q1. What is FTP used for?

FTP is used for uploading and managing website files on the hosting server.

Q2. What folder should I upload website files to?

Upload website files inside:

public_html

Q3. Can I create multiple FTP accounts?

Yes. You can create separate FTP accounts for developers or projects.

Q4. Is FTP secure?

Basic FTP is not fully encrypted. FTPS or SFTP is recommended for secure transfers.

Need Help?

If you need assistance creating or configuring FTP accounts, contact support:

📧 support@govaio.com