Last Updated: 20-September-2025
This Privacy Policy explains how Govaio Network (“Govaio,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit or use our Support Portal at https://support.govaio.com (“Portal”).
By using the Portal, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Portal.
1. Information We Collect
We may collect the following types of personal information when you interact with the Portal:
a. Information You Provide Directly:
- Name, email address, and contact information (e.g., when submitting a support ticket)
- Account credentials (if you log in via your Govaio account)
- Support request details, attachments, and communication history
b. Automatically Collected Information:
- IP address, browser type, device type, and operating system
- Access times, pages visited, and actions taken on the Portal
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the collected information to:
- Provide and manage support services
- Respond to inquiries and resolve issues
- Improve the functionality and usability of the Portal
- Maintain the security of our systems
- Comply with legal obligations
3. How We Share Information
We do not sell your personal data. However, we may share your information with:
- Internal teams for support and technical assistance
- Trusted third-party service providers (e.g., for hosting, analytics)
- Government authorities, if required by law or to protect our legal rights
- All third parties are bound by data protection and confidentiality obligations.
4. Data Retention
We retain your personal information:
- As long as your account remains active
- As necessary to fulfill the purposes outlined in this policy
- As required by legal, accounting, or regulatory obligations
- You may request the deletion of your data (see Section 7).
5. Cookies & Tracking
We may use cookies and similar technologies to:
- Authenticate users
- Analyze traffic and usage behavior
- Improve the support experience
- You can control cookie preferences through your browser settings.
6. Data Security
We use industry-standard measures to protect your information:
- Encrypted data transmission (HTTPS)
- Secure access control and user authentication
- Routine security monitoring and patching
However, no online service can guarantee 100% security. You are responsible for safeguarding your credentials.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing
- Withdraw consent (where applicable)
- Lodge a complaint with a data protection authority
To exercise your rights, email us at support@govaio.com.
8. International Users
Our services may be operated from or hosted in jurisdictions outside your own. By using the Portal, you consent to the transfer and storage of your data in accordance with this policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and notify you via the Portal or email if required by law.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
📧 Email: support@govaio.com
🌐 Website: https://www.govaio.com
