Terms of Use

Last Updated: 20-September-2025

Welcome to the Govaio Support Portal (https://support.govaio.com) operated by Govaio Network (“Govaio,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your use of the Portal and its support services, including access to articles, ticket submission, and communication with our support team.

By accessing or using this Portal, you agree to these Terms. If you do not agree, please do not use the Portal.

1. Purpose of the Portal

The Govaio Support Portal provides:

• Access to knowledge base articles and documentation
• A secure ticketing system for customer support
• User account login for tracking support requests
• Service updates, policy information, and announcements

2. Eligibility & Acceptance

By using this Portal, you confirm that you are:

• At least 18 years old or have the supervision of a legal guardian
• Authorized to access and manage services related to your Govaio account
• In agreement with all terms listed here and in our general Terms and Conditions

3. User Account & Access

You may be required to log in with your Govaio account to:

• Submit or track support tickets
• View private support-related content
• You are responsible for:
• Keeping your login credentials secure
• Notifying us of unauthorized access
• Ensuring any information you submit is accurate and up to date

4. Support Ticket Submissions

When submitting a support ticket, you agree:

• To provide clear and accurate information related to your issue
• Not to submit abusive, offensive, or fraudulent content
• That submitted content may be used internally to resolve your issue and improve services

Govaio reserves the right to refuse support if the information is intentionally misleading or violates our Acceptable Use Policy.

5. Acceptable Use

You agree not to:

• Use the Portal in violation of any applicable laws or regulations
• Interfere with or disrupt the Portal’s performance or security
• Attempt to gain unauthorized access to other users’ data or accounts
• Use automated tools (bots, scrapers) without express permission

6. Intellectual Property

All materials and content within the Portal (including articles, branding, and design) are the property of Govaio Network or its licensors and are protected by intellectual property laws.

You may not reproduce, distribute, or exploit any Portal content without prior written permission.

7. Privacy

Your use of the Portal is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.

8. Disclaimers

The Portal is provided “as is” and “as available.”

We do not guarantee that the Portal will be free from errors, interruptions, or security vulnerabilities.

Information provided via the Portal (e.g., in articles) is for general guidance and may change over time.

9. Limitation of Liability

To the fullest extent permitted by law, Govaio shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use or inability to use the Portal or its services.

10. Modifications

We reserve the right to modify or update these Terms at any time. We encourage users to review this page periodically. Continued use of the Portal after changes are made constitutes your acceptance of those changes.

11. Termination

We may suspend or permanently terminate your access to the Portal without notice if you violate these Terms or use the Portal in a way that harms our services or reputation.

12. Contact Us

For questions or concerns regarding these Terms or the Portal, you can contact us at:

📧 Email: support@govaio.com
🌐 Website: https://www.govaio.com