When managing a website hosted with Govaio.com, secure and efficient file transfer is essential. One of the most reliable and traditional ways to manage website files is through FTP (File Transfer Protocol). cPanel includes a powerful FTP Accounts feature that allows you to create, manage, and control access to your files via FTP.

This guide is written exclusively for Govaio.com users to help you understand what FTP is, how to use the FTP Accounts interface in cPanel, how to troubleshoot problems, and how to use it safely and securely.

What is FTP?

FTP (File Transfer Protocol) is a standard method of transferring files between your computer and your web hosting server. It’s commonly used by web developers, content managers, and administrators to upload files, create backups, and manage website content.

With FTP, you can:

• Upload and download files and folders
• Edit website code offline and upload changes
• Transfer large files more efficiently than through a web interface
• Maintain access control through account-level permissions

What is the FTP Accounts Interface in cPanel?

The FTP Accounts section in cPanel lets you:

• Create new FTP accounts
• Assign them to specific directories
• Control their access levels
• Change passwords or delete accounts
• Monitor FTP activity

Govaio.com includes this feature in all cPanel hosting plans, giving you flexibility and control over who can access your server and how.

When Should You Use FTP?

Here are some common use cases for FTP:

• Uploading a new website or CMS (WordPress, Joomla, etc.)
• Transferring files in bulk, such as images, videos, and documents
• Editing website content from your local machine
• Giving developers or team members access to specific areas of your site
• Backing up website files to your local device

How to Create and Manage FTP Accounts on Govaio.com

Step 1: Log in to cPanel

Visit your Govaio.com cPanel dashboard using your login credentials.

Step 2: Open the FTP Accounts Interface

Go to the Files section

Click FTP Accounts

Step 3: Create an FTP Account

Fill out the form to create a new FTP account:

1. Log In: Choose a username (e.g., devuser)
2. Domain: Select your domain from the dropdown (e.g., yourdomain.com)
3. Password: Use a strong, secure password or generate one automatically
4. Directory: Choose the directory this account should access (e.g., /public_html/project)
5. Quota: Set a disk space quota or allow unlimited access

Click Create FTP Account.

🎯 Pro Tip for Govaio.com users:
If you’re giving access to a developer or collaborator, restrict the FTP account to only the directory they need.

How to Connect to FTP Using Your Account

You’ll need an FTP client (such as FileZilla, Cyberduck, or WinSCP). Here’s how to connect:

Required FTP Credentials:

1. Host/Server: ftp.yourdomain.com (replace with your actual domain)
2. Username: The full FTP account username (e.g., devuser@yourdomain.com)
3. Password: The password you created
4. Port: 21 (for FTP) or 22 (for SFTP, if supported)

FileZilla Setup Example:

1. Open FileZilla
2. Go to File > Site Manager > New Site
3. Enter your host, username, password, and port
4. Click Connect

Once connected, you’ll see your local files on the left and server files on the right. Drag and drop to upload/download.

Managing Existing FTP Accounts

In the FTP Accounts section, scroll down to view a list of existing accounts. From here, you can:

• Change Password
• Change Quota
• Delete Account
• Configure FTP Client (automatic configuration file download for FileZilla and CoreFTP)

Troubleshooting FTP Issues

Issue 1: Can't Connect to FTP

• Check your login credentials (username must include @yourdomain.com)
• Make sure your domain points to Govaio.com hosting
• Verify that port 21 is open in your network/firewall
• Try connecting using your server’s IP address instead of the domain name

Issue 2: "Permission Denied" Error

• Confirm the FTP account has access to the correct directory
• Check file and folder permissions in File Manager
• Avoid directory names with spaces or special characters

Issue 3: Connection Timeout

• Use Passive Mode in your FTP client settings
• Restart your router or try a different internet connection
• Contact Govaio.com support to rule out server-side issues

FTP vs File Manager: Which One to Use?

For regular and high-volume file transfers, FTP is preferred. For quick edits or when you're not at your primary device, File Manager is a convenient alternative.

FTP Security Best Practices for Govaio.com Users

To ensure the security of your FTP access:

• Use strong passwords for all FTP accounts
• Limit directory access for sub-users
• Delete unused FTP accounts immediately
• Use SFTP (Secure FTP) if available on your hosting plan
• Enable 2FA for cPanel to prevent unauthorized changes
• Monitor login activity through the cPanel Raw Access or FTP Connections tools

Why Govaio.com Users Love FTP Access

Govaio.com’s cPanel hosting gives users:

• Unlimited FTP account creation
• Fast and stable FTP performance
• Support for both FTP and SFTP
• One-click FTP configuration file downloads
• Expert support for FTP setup and troubleshooting

The FTP Accounts feature in cPanel is an essential tool for managing, uploading, and editing your website files with ease and control. Whether you're a developer, webmaster, or business owner, using FTP properly will boost your efficiency and keep your site well-maintained.

This guide was created exclusively for Govaio.com users. If you need help setting up your first FTP account or troubleshooting an issue, the Govaio.com support team is available 24/7 to assist you.