Managing spam emails can be frustrating and time-consuming. At Govaio.com, we offer tools to help you keep your inbox clean and secure. One powerful feature in cPanel is BoxTrapper, which helps protect your email accounts by verifying senders before allowing their messages through.

This article explains how BoxTrapper works, how to configure it, and tips to solve common issues.

What Is BoxTrapper?

BoxTrapper is an anti-spam tool that uses a challenge-response verification system. When someone sends you an email and they are not on your whitelist, BoxTrapper automatically sends them a verification email asking them to confirm their identity by replying. Only after verification will their original email be delivered to your inbox.

This method dramatically reduces spam by blocking automated bulk emails that don’t respond to verification requests.

How to Use the BoxTrapper Interface on Govaio

Step 1: Log into Your cPanel Account

• Go to your Govaio.com cPanel dashboard and navigate to the Email section.

Step 2: Open BoxTrapper

• Click on the BoxTrapper interface.

Step 3: Enable BoxTrapper for an Email Account

• Select the email address you want to protect and click Enable.

Step 4: Configure Whitelist and Blacklist

• Whitelist: Add trusted contacts to ensure their emails bypass verification.
• Blacklist: Block known spammers outright.

Step 5: Customize Challenge-Response Settings

• Edit the verification email message sent to new senders.
• Set auto-responder options for bounced messages.
• Define how long unverified emails are held before deletion.

Step 6: Manage Trapped Messages

• Review emails waiting for verification.
• Manually whitelist verified senders.
• Delete or release messages as needed.

Benefits of Using BoxTrapper

• Spam Reduction: Blocks unwanted emails before they clutter your inbox.
• Control: Lets you decide who can email you by confirming their identity.
• Customizable: Tailor verification messages and settings to fit your needs.

Troubleshooting Common Issues

Issue: Legitimate Emails Held in Trap

• Make sure your trusted contacts are added to the whitelist.
• Check and adjust the verification message for clarity to encourage replies.
• Manually release or whitelist important senders.

Issue: No Verification Email Sent

• Verify your server’s email sending settings.
• Check if outgoing mail from BoxTrapper is being blocked or filtered.

Issue: Too Many Verification Requests

• Review your blacklist to block persistent spammers.
• Adjust challenge-response settings to be less strict if needed.

Best Practices for Using BoxTrapper on Govaio.com

• Keep your whitelist up to date with known contacts.
• Regularly monitor trapped messages to avoid missing important emails.
• Combine BoxTrapper with other spam filtering tools for stronger protection.
• Educate your contacts about the verification email to ensure smooth communication.

Need Assistance?

If you need help configuring or troubleshooting BoxTrapper on your Govaio.com hosting account, contact our support team:

📞 Phone: +91-657-3599171
📧 Email: support@govaio.com

We’re here to help you maintain a spam-free inbox and smooth email experience.